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"Shocking level of care"

About: Aberdeen Royal Infirmary / Diabetes Aberdeen Royal Infirmary / Endocrinology (Hormones) Aberdeen Royal Infirmary / General Internal Medicine

(as a relative),

My father was admitted with dehydration initially but, had been suffering with an aggressive cancer. After arriving at Aberdeen Royal Infirmary ward 105 I felt that it became obvious that his care was pathetic to non existent. 

The nursing staff we dealt with never identified themselves to him or relatives. I spent three days asking for oral care and artificial saliva before anything was done by a member of staff from another ward and shaved by ITU nurse who was also helping out. My brother and I either had to empty his catheter or ask for it to be done as staff never checked but, would stare through the window when filling in his care and comfort round ( which I felt was inaccurately filled out.  8am meds (including analgesia) still sitting on the table of my father who was in agonising pain and confused at 10am when we arrived. My dad was left with extensive bruising down his right side ( he had previously been on blood thinners but, no other bruising anywhere).

We were confronted by a threatening and aggressive patient. The buzzer was pressed and nursing assistants stood in corridor staring at us trying to keep the patient out of the room then walked away. Eventually two nursing assistants and staff nurse came to try and remove the patient. I felt they made little effort and walked off leaving me to deal with the patient while they got a doctor. I assisted the doctor in coaxing the patient back to their room. I shouldn't have had to do this. 

For the most part I felt like he was treat as out of sight out of mind.His condition deteriorated over four days until his death. When we informed the staff of his passing nobody came in to check or see if we needed anything.

 These are just a small amount of the issues my family and I feel contributed to the poor care. 

I should point out that I too am a staff nurse who worked in the acute area for eight years including QEUH. I know what it’s like to be short staffed and have a high stressful work load but, I have never seen, heard of or delivered such a poor level of care. Now working in the area of palliative care I know  it’s the littlest things that go a long way. 

I wrote this post in the hope that it identifies areas of training and learning I feel are clearly needed on ward 105.  


Responses

Response from Fiona Robertson, Chief Nurse, Medicine and Unscheduled Care Division, NHS Grampian

Dear Holisticswiss

Please accept my sincere apologies for the omissions of care you describe as well as the lack of person centred care that you and your father experienced within Ward 105,at a time when you needed our help and support the most.

The level of care that you describe is certainly not what we expect within our services and I have already met with the senior nursing team for this area to discuss your experience.

I appreciate that this must be such a difficult time for you and your family following the death of your father and the memories that you have regarding his care.

When you feel able, I would like to discuss this further in person with you and have detailed my contact information below.

With kind regards

Fiona

Fiona Robertson

Chief Nurse

fionarobertson@nhs.net

01224 559670

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Response from Fiona Robertson, Chief Nurse, Medicine and Unscheduled Care Division, NHS Grampian

Dear Holisticswiss

Many thanks for our conversation today.

Please be assured that I have discussed your concerns with the senior staff of the ward and after todays conversation, I will continue to support this team in further education and training in order to ensure that patients receive the level of care that they require.

Please again accept my sincere apologies and many thanks for bringing your concerns to our attention in order that we can make improvements to the care delivered.

Kind regards

Fiona Robertson

Chief Nurse

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