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"Great to experience such quick results"

About: Bromley Healthcare / Bladder and bowel management (continence)

(as a service user),

I have now had two appointments with Mary at the Biggin Hill clinic, I cannot tell you what a difference this has made. I have had problems for many years but this is the first time I have been able to speak to someone who has listened with such understanding and who has been able to offer me relief.

At the first appointment Mary took detailed information without making me feel at all embarrassed or uncomfortable and gave me various options and ways of managing the symptoms. Even though the second appointment was within weeks of the first one I have noticed an improvement so, whilst I still have some way to go with the treatment, it is great to experience such quick results. I cannot speak highly enough of the service provided.

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Responses

Response from Julie Miller, Patient Experience Lead, Bromley Healthcare 5 years ago
Julie Miller
Patient Experience Lead,
Bromley Healthcare
Submitted on 10/08/2018 at 15:13
Published on Care Opinion at 15:26


Dear pisceswe68

Thank you so much for your feedback. I will certainly ensure that Mary sees your posting.

I am so pleased that you were made to feel so at ease and I feel sure that your comments will encourage others in a similar position to seek help.

I do wish you well for the rest of your treatment.

With Best Wishes

Julie

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