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"Rudeness of receptionists: wannabe doctors"

About: Unsworth Group Practice

I am extremely disappointed and appauled by certain services at this establishment mainly front of house / reception area. A poster clearly states in the practice that any abuse or rudeness to staff members will not be tolerated however no mention of rudeness toward patients is to be seen. I have read another review on this site which states very similar to what I am stating about receptionists thinking they are doctors giving out incorrect information and being extremely judgmental and as a mother I feel severely questioned by my motives and decisions. I have also been questioned about my own medication and personal history by a receptionist at this practice which should not be tolerated. This is a pity as the nurses are amazing and doctors very friendly. It is a shame that it is all let down by your reception staff.

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Responses

Response from Unsworth Group Practice 5 years ago
Unsworth Group Practice
Submitted on 20/08/2018 at 14:29
Published on nhs.uk at 15:06


The Unsworth Group appreciates all comments on patient experience.

We are sorry to hear you have not been satisfied with our service, please contact our complaints manager at the surgery to discuss in more detail your concerns.

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