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Eating disorder service at Birmingham Forward...

Story from nhs.uk

"Eating disorder service at Birmingham Forward..."

Not professional as my notes were never used for my diagnosis, notes are not read. No support was given, only leaflets. Support offered by staff, support line number, found out I had to self-fund for it. Bad service. Clinical staff failed to communicate, practice effectively and be supportive to youths, very unhappy to use this service.

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Responses

Response from Patient Experience Facilitator, Birmingham Women's and Children's NHS Foundation Trust 4 years ago
Birmingham Women's and Children's NHS Foundation Trust

Submitted on 27/12/2019 at 13:26
Published on Care Opinion at 13:49

Thank you for taking the time to share your feedback of your experience with our Forward Thinking Birmingham Service at Birmingham Children's Hospital. We are disappointed to read that no support was provided and that you were unhappy with the FTB service. If you have any further concerns now or in the future, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) who would be happy to help you and resolve your concerns. The PALS team can be contacted on 0121 333 8403 or alernatively bwc.pals@nhs.net. Best Wishes Patient Experience Team.

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