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Kind, patient and kept the atmosphere light.

Posted By Grateful667

"Kind, patient and kept the atmosphere light."

About: Forth Valley Royal Hospital / Gastroenterology

(as the patient),

I had to go to the hospital to have a Colonoscopy under sedation which meant I was very nervous beforehand and was quite groggy afterwards. Every single member of staff I came into contact with at the hospital was lovely - very kind, patient and kept the atmosphere light and my nerves at bay. Every step was explained to me and a nurse was with me, holding my hand and reassuring me throughout the procedure.

Thank you all very much. 

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Response from Pauline Donnelly, Senior Charge Nurse, Endoscopy, NHS Forth Valley 5 years ago
Pauline Donnelly
Senior Charge Nurse, Endoscopy,
NHS Forth Valley

Submitted on 17/08/2018 at 16:14
Published on Care Opinion at 16:58

Hi Grateful667

Thank you very much for taking the time to provide feedback after your recent visit to the Endoscopy Unit.

I have passed on your lovely comments to the team. We are happy to hear that your experience was such a positive one.

A visit to our department can, understandably, be quite daunting and I am glad that the staff were able to make things easier for you.

Best Wishes

Pauline and the Endoscopy team

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