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Attendance at MAU

Story from nhs.uk

"Attendance at MAU"

About: Milton Keynes Hospital / Accident and emergency

MAU WARD1

I was referred to MAU by my gp, who was concerned whether i had a silent MI as i woke up feeling breathless on thday I was referred for investigations and medical Opinion. I found me and my wife was due for a long wait. Junior doctor saw me after 7hrs wait sat in chair in the waiting room. Of course the senior nurse in charge and the triage nurse were kind polite and very obliging to all who were waiting. Finally at 6pm Consultan arrived, saw me for less than 5 minute. Just put the steth on my chest, I belive he hardly heard anything as it was too brief, he did not show any professionlism, saw his patient as a problem to get rid of, he was arrogant and rude.

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Responses

Response from Michaela Tait, Patient Experience Manager, Milton Keynes University Hospital NHS Foundation Trust 5 years ago
Michaela Tait
Patient Experience Manager,
Milton Keynes University Hospital NHS Foundation Trust

Submitted on 13/08/2018 at 08:32
Published on Care Opinion at 12:02

We are sorry to hear about the poor level of care you received whilst you were a patient on Ward 1. We take all feedback seriously and use it to help us improve patient experience and patient safety within our hospital. If you would like to discuss your comments further, please do not hesitate to contact our PALS (patient advice and liaison service) team who will be more than happy to talk this through with you. You can contact them by emailing PALS@mkuh.nhs.uk or by calling 01908 995954. Once again we are sorry about the poor experience you had on ward 1.

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