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"I came in to be assessed for a power chair."

About: WestMARC (Glasgow)

(as a staff member posting for a patient/service user),

Hi there,

I came in earlier today to be assessed for a power chair.

I just want to say thank you so much for your kindness and support and for your help in making me feel welcome and at ease throughout my appointment.

Everybody is so friendly and helpful and I enjoyed two lovely cups of coffee.

There is such a relaxed atmosphere in westmark Motherwell. I had been a bit nervous before hand not knowing what to expect, but I needn't have worried, and I am so grateful and excited to be getting a power chair which is going to completely change my life for the better. I have been in excruciating pain barely able to mobilise round my home and as I live alone it's important to get from A to B without injury.

I will now be able to get around my house with ease.

Westmark as a whole is amazing!

If a repair is needed then someone is out the very next day.

Even today my manual chair got two new front wheels fitted while I was being assessed for the power chair.

Thank you so much, to everyone at the Motherwell branch of westmark.

You are amazing!

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Responses

Response from Heather Richardson, Interim General Manager, Emergency & Acute Medicine, NHS Greater Glasgow & Clyde 5 years ago
Heather Richardson
Interim General Manager, Emergency & Acute Medicine,
NHS Greater Glasgow & Clyde
Submitted on 13/08/2018 at 16:29
Published on Care Opinion on 14/08/2018 at 09:19


I am delighted to have received this story that was sent to us via an email regarding our WestMARC hub in Motherwell describing hte great work that the clincial, technical and admin team undertake to support the service within this local area.

I have passed the story to the clinical team that assessed to further emphasise the impact that they on Patients and I have also passed it to the wider MotherwellHub team to commend them on creating an environment that is relaxing, welcoming and efficient.

Kind Regards

Heather McIntosh

Operational Services Manager

WestMARC | West of Scotland Mobility and Rehabilitation Service

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