As a young girl, of 17, I was obviously nervous & scared about staying at the hospital on my own for many nights.
However, the staff, in particular: the Student Nurse & Student WAS FANTASTIC! As well as other staff members. They all made me feel safe, all had a chat with me to make sure that I was calm, relaxed and comfortable.
The only faults I had was the fact that there was a very long waiting time in eye casualty & the fact I had my blind down in my room, due to the corridor lighting being far too bright for me (as I had a bad eye!), a cleaner informed me that it must stay up...
The best bit of my experience was when I had missed dinner on my first night but a member of staff rushed off & made me some spaghetti on toast as she didn’t want me to go without.
All stay were very attentive & caring towards everyone, whenever we needed them, they were there! Could not fault any of the hard work they do!
Even when I didn’t want to eat as I had been having eye drops throughout the whole night & was tired, the dinner lady ensured that I had 2 lots of jacket potato as she saw I was enjoying it! This to me is FANTASTIC customer care!
"Very impressed!"
About: Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus / Ear, Nose and Throat Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus Ear, Nose and Throat NG7 2UH
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