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"I felt reassured that I was in safe hands and..."

About: Southend Hospital

What I liked

I came into Shopland Ward on 21st November 2011 for an operation to replace a thumb joint. I am terrified of hospitals and arrived a shaking wreck on the morning of my operation. From the moment the smiling receptionist welcomed me and showed me to my bed I started to feel better. Her attitude was warm, friendly and reassuring and this attitude continued with everyone I met throughout my day, from the nurses to the surgeon, the anaesthetists, recovery team, etc. Even the lady serving tea and food was kindness itself. A special mention for a student nurse, for her thoughtfulness and understanding.

Thank you all for making, what was for me, a very scary experience, as pleasant as humanly possible.

Story from


Response from Southend Hospital

thank you for your kind comments. These will be passed to staff and we wish you well with any further treatment you may have.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful