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"Incontinence products deliveries"

About: Mansfield & Ashfield / Continence advisory service (north)

(as a relative),

My wife who has dementia and other medical problems was expecting a delelivery from Tena products today as planned but they only part delivered her order and she has different products for day and night time use and they have not delivered her night time order and she will run out tonight, Tena although it’s tena s fault say they will not deliver for another2 weeks, so we have a seriously ill patient also with dementia with no night time incontinence protection what a disgusting and distressing situation we are left in.

Responses

Response from Christine Wilkinson-Cook, Specialist Continence Clinical Service Lead, Local Partnerships, Nottinghamshire Healthcare NHS Foundation Trust

I am sorry for your distress & upset today.

Please contact the Specialist Continence Advisory Service on 01623 784719 tomorrow to discuss your experiences more fully.

I have been reassured by Essity, after contacting them today that the inconvience will be rectified as quickly as possible tomorrow. Please expect a call from Kelly Thomas from Essity this evening.

We really try hard to improve our services based on the comments we receive from our patients

Thank you.

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Response from Julie Walker, General Manager for Newark and Sherwood Locality, Mid Notts, Local Partnerships

I'm so sorry that you and your wife have had this problem.

Christine Wilkinson-Cook, our Continence Specialist Clinical Lead, has spoken to Essity on your behalf and, as she said above, if you ring the number she has given you they will be able to resolve the issue.

'Behind the scenes' we will look into the reason why the problem with the delivery occured in the first place.

Kind regards

Julie Walker

(General Manager Lead for Continence Services)

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