"Nice at first then nasty"
About: Royal Lancaster Infirmary Royal Lancaster Infirmary Lancaster LA1 4RP
Posted via NHS Choices
What I liked
The first ward i was admitted to was great. The nurses worked hard and they really made the effort to care. This also applied to the ones who did the meals. The second ward i was moved to was at first sight not very clean and very cold. Some of the nurses were fantastic yet others had a couldnt care less attiitude. I was spoken to at times like i was stupid when i am far from it, i was ill! I am a diabetic and i was forgotten about for breakfast therefore didnt eat for sixteen hours. I found this laughable as outside my ward was a plaque on the wall for excellence in diabetes. Maybe the nurses need more training on it. There was no hand gel by my bed, i had someone bring me some in and no tissues. Do Staff evaluations take place at this hospital? If so i would dismiss a lot of the staff and replace them with people who genuinely do care!!
What could be improved
All sorts of thing which are too numerous to mention on here
Mystery shoppers for hopitals should be implemented. I would gladly take part as i really feel standards could be raised an awful lot to what they are.