" Patient, Carer and family meeting on Ward B50 QMC...not enough milk!"

About: Queens Medical Centre Nottingham

(as the patient),

Not enough milk is provided by Hotel services. We used to get 35 pints per ward now we only have 20 pints and we can't have milky drinks when we want them as the ward runs out of milk.

Hotel services say we can have more on demand but this means we run out all the time. Please can we have more delivered every day instead of having to ask more more when we need it?

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Response from Helen Smith, AHP lead, Mental health services for older people, Nottinghamshire Healthcare NHS Trust We have made a change

Thank you for posting your concern around the milk ordering system. Our Environmental Care Coordinator has resolved this issue with the catering team.

Whilst the standing order for milk is based on the number of beds per ward there is flexibility to order more each day.

We will monitor this but do let the ward staff know if you feel there is not enough milk.

Many thanks

Helen Forrester

Ward Manager

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