This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"nursing standards"

About: Milton Keynes Hospital / General surgery

I have a complex fistula and was admitted to MK hospital, Ward 21 with high fever on the 23rd May. At about 5pm on the 25th I experienced a heavy discharge of pus (250-300ml approx.). My pyjamas and the sheets were heavily soiled with pus and

I called for a nurse to change my bed clothes and pyjamas but was told that somebody would attend to me. I managed to get some towels from an orderly which I used to mop up what I could and placed them on the floor. I called for a nurse several times through the night but was told continually, that someone would attend to me. I lay wallowing in a pool of pus until 11.00 am the following morning and my predicament was witnessed by 2 doctors on their morning rounds who asked a nurse to dress the wound and change my bed clothes and pyjamas.

The nurses are generally very attentive and caring but a tiny minority are badly in need of training and educating to understand the standards of proper nursing care.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Michaela Tait, Patient Experience Manager, Milton Keynes University Hospital NHS Foundation Trust 5 years ago
Michaela Tait
Patient Experience Manager,
Milton Keynes University Hospital NHS Foundation Trust
Submitted on 10/08/2018 at 11:08
Published on Care Opinion at 12:03


We are sorry to hear about the poor level of care you received whilst you were a patient in Ward 21. We take all feedback seriously and use it to help us improve patient experience and patient safety within our hospital. If you would like to discuss your comments further, please do not hesitate to contact our PALS (patient advice and liaison service) team who will be more than happy to talk this through with you. You can contact them by emailing PALS@mkuh.nhs.uk or by calling 01908 995954. Once again we are sorry about the poor experience you had on ward 21.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k