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ENT Dept

Story from nhs.uk

"ENT Dept"

About: County Hospital / Ear, Nose and Throat

My son is suffering from a condition which causes deafness.

He needs regular hearing tests to see how far the condition effects him. After begging for the dept to not discharge us they have done so but not sent us a letter. Just a letter to our GP. As my son hasn’t visited the GP we did not know for almost 15 weeks.... far too late to do anything about it now without an argument. Disgraceful. This is how they treat children. He was also in 3 years of treatment never seen by the same doctor EVER, dojo consistency at all. Hardly great.

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Responses

Response from County Hospital 5 years ago
County Hospital

Submitted on 08/08/2018 at 09:01
Published on nhs.uk at 12:06

I am very sorry to read your comments around yours and your sons experience of our hospital. If you would like any support with looking further into your son's discharge from the ENT service, please do not hesitate to contact our Patient Advice and Liaison Team (PALS) who will be happy to help. PALS can be contacted on 01782 676450 or via email to patientadvice.uhnm@nhs.net.

With best wishes

Rebecca Pilling, Quality Improvement Facilitator: Patient Experience.

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