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"Endoscopy department"

About: Stepping Hill Hospital / General surgery

I suffer from panic attacks, agoraphobia and white coat syndrome! Obviously not a lot going for me in that department😳

However what department has a lot going for them is the Endoscopy department.

Yesterday I had to have a colonoscopy.

I was lucky I had my amazing daughter coming with me.

However I am not going to say it was a breeze because of what I have and obviously the proceedure it wasn't .

So why am I writing this.

Firstly to help people that aren't as lucky as me with my daughter.

The staff. From start to finish are just amazing.

(Remember I am speaking from my experience and what I saw happening to others) they are sympathetic to all your needs.

They explain everything so no scary surprises.

You are not a NHS number you are a person who has individual needs. The colonoscopy itself was not what I thought.

In my minds eye the camera was going to be attached to a garden hose! 😂.

It's not and you are treated always with dignity.

So please tell the amazing staff if you are concerned they will be there for you!

So for all going through it I hope this helps.

Once again thank you to all in that department.

Oh and goodness they do make a good cup of tea.

Tea and sympathy what more could you ask for!

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Responses

Response from Emma Rogers, Matron for Patient Experience, Stockport NHS Foundation Trust 5 years ago
Emma Rogers
Matron for Patient Experience,
Stockport NHS Foundation Trust
Submitted on 06/08/2018 at 11:10
Published on Care Opinion at 12:32


picture of Emma Rogers

Thank you for taking the time to leave such positive feedback about your recent experience. We will absolutely ensure that this is shared with our wonderful Endoscopy team. It is important to us that our staff receive your feedback and are assured of the great job they do on a daily basis.

Once again many thanks.

Emma

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