"Mostly great staff at RNOH - but I found the facilities lacking"

About: East Of England Ambulance Service NHS Trust Royal National Orthopaedic Hospital NHS Trust

(as a relative),

I found that RNOH staff on the whole have a great attitude whilst working in adverse conditions, in that the infrastructure of the hospital is no way as good as I think it could have been.

I think the management at this hospital need to urgently review the choice and quality of the meals it is serving its patients. Our particular cook managed to caramalise all of my husbands puddings, thought the food was not microwaved properly, leaving it over cooked and on the whole unappetising.Sandwiches that were available mainly had mayo in them and the wording on the menu said you could ask for extra, yuk !! I think it would be good if managers looked at getting a company like wiltshire farms involved in the provision would add to the variety, which could be cooked in same way and be stored in a central freezer on site.This would mean that meals would be able to be provided on the day of arrival, good job we brought sandwiches. I think you also need to provide a paid meal service for carers attending patients. I found your on site restaurant to be very expensive and very lacking in choice and quality, besides being a hike from most wards. I also think it would be good if you had a commercially run supermarket on site with long opening hours + a cash point. Hubby very hungry by time I got him home after a week in your care.

I was also unimpressed by cleaning staff emptying bins at meal times, I think it's totally unhygienic and intrusive to the patient. I also think that more attention to detail needed by cleaning staff as I had to re-clean the corners of our room to free them of cobwebs and dirt.

Hot water in the in all room basins would be nice.

I found the ambulance crew we ordered for our journey home quite rude, especially when we stood our ground about husband needing a stretcher transfer, which had been specifically ordered on medical grounds. They asked him to travel by his wheelchair, even though as far as I'm aware my hubbys folding chair type has been banned by H&S people.

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