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Short stay on AMU

Posted By Julsy3

"Short stay on AMU"

About: Tameside General Hospital / Accident and emergency Tameside General Hospital / Older people's healthcare

(as a staff member posting for a patient/service user),

This story has been posted by Healthwatch Tameside on behalf of a member of the public. We have their details and will forward any comments to them. They said…

I was a patient in AMU for approximately 24 hours after being admitted from A & E as an emergency from home. Arrived on the ward very late on a Thursday evening in May 2018. I had been on here before as a patient and on both occasions recognised that the staff were efficient in clinical care but perhaps lacked the caring skills needed about anxious mainly elderly people.

The food was definitely not good. My impression was that it may be food not used by other wards and so kept hot for long periods??

I felt very nervous and apprehensive. The drip went into tissues. Staff could not get another line in. At this stage, I was whisked off to ward 46, with 5 minutes notice. Luckily my daughter was with me and helped me in the transfer. Felt they could not get rid of me quickly enough?? Felt like they obviously needed an emergency bed.

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Responses

Response from Stephanie Corbett, PALS & Complaints Support Officer, Tameside and Glossop Integrated Care NHS Foundation Trust 5 years ago
Stephanie Corbett
PALS & Complaints Support Officer,
Tameside and Glossop Integrated Care NHS Foundation Trust

Submitted on 03/08/2018 at 16:44
Published on Care Opinion on 06/08/2018 at 09:24

We are really sorry you have had cause to raise this concern. We take patient concerns very seriously and we can only improve if we know what is going wrong from a patient’s perspective.

Please be assured that your comments and concerns have been fed back to the department and team overseeing the Acute Medical Unit.

The Trust has undertaken a piece of work recently to review the provision of meals provided on our Acute Medical Unit & Matron has worked closely with the Hotel Services Manager to ensure that there is adequate choice for patients as well as ahigh quality of meals available. This work is ongoing and we can provide a further update regarding this. Please accept our apologies regarding other care issues identified.

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