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"My case was well handled by friendly and..."

About: Frenchay Hospital

What I liked

I would like to send my thanks and appreciation for the very professional and efficient way in which I was treated during my recent short stay in Ward 107 at Frenchay ( 22/11 to 23/11) as a result of a suspected heart problem.

All the staff I encountered, without exception, appeared to show an attitude and level of commitment to their work that that I thought was commendable and which ran contrary to that which might be expected from listening to the normal media coverage of hospital performance. Despite having a busy ward the nurse I first met took the trouble to contact the hospital car park to make sure my car wasn’t booked when my stay was longer than expected and a ward assistant provided some books without being asked when it looked like I might run out of reading material. These are just two examples of the many things I noticed that showed to me, at least, what an admirable approach the staff have to their work.

What could be improved

Having consistency of doctor/consultant rather than my case being handled by a succession of both - this didn't create any problems but felt a bit disjointed

Anything else?

Very impressed by the friendly and helpful staff and the level of thoroughness in their work.

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Response from Frenchay Hospital

Dear Sir/Madam

Thank you for taking the time and trouble to post your comments about the treatment and care you received on Ward 107 at Frenchay Hospital.

I am please that you found your treatment to be delivered in a professional and effective manner and that your additional needs were well catered for. I have also noted your observation about consistency of clinicians.

Your comments have been passed to the General Manager and the Head of Nursing for Medicine, and the Ward 107 staff. Thank you again for your positive comments.

Kind Regards – Steve Sykes

Advice and Complaints Manager.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful