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Grateful that my fears have been put to rest

Posted By Ms HL

"Grateful that my fears have been put to rest"

About: Douglas Street Community Health Clinic NHS 24

(as a service user),

Just wanted to report that the excellent quality and efficiency of the service I received- from my first phone call to NHS 24- the speediness if my appt to see a practitioner- to the first class quality care and assessment I received from the nurse (Fiona) at Douglas St Clinic, Hamilton.

It made me feel respected and very grateful for the fact that although in the end my diagnosis has not been very serious- my fears have been put to rest and I have  been given treatment and medication advice. 

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 5 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 01/08/2018 at 12:28
Published on Care Opinion at 14:15

picture of Shona Lawrence

Dear Ms HL

Thanks so much for your posting on Care Opinion. It was good of you to share your positive experience. I am so pleased your mind has been put at ease and I wish you well.

Thanks for mentioning your call to our staff here at NHS 24. Our staff always do try to put patients and callers at ease as we appreciate that people who need to call 111 are normally concerned or anxious about their health.

If you would be kind enough to provide additional detail, then I could identify the staff members who managed your call and share your feedback with them. I can be contacted at patientaffaris@nhs24.scot.ns.uk or by telephone on 0141 337 4597.

I am sure my colleagues within NHS Lanarkshire will be equally pleased with your kind comments for their staff at Douglas Street Clinic.

Take care

Shona

Shona Lawrence

NHS 24 Patient Affairs Manager

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Response from Laura Jack, Service Manager, Specialist Children's Health Services Unit (SCSHU) inc. Paediatric & CAMHS, NHS Lanarkshire 5 years ago
Laura Jack
Service Manager, Specialist Children's Health Services Unit (SCSHU) inc. Paediatric & CAMHS,
NHS Lanarkshire

Submitted on 06/08/2018 at 15:29
Published on Care Opinion at 16:58

picture of Laura Jack

Dear Ms HL,

Thank you so much for getting in touch to tell us about your positive experience. As Shona noted we are just as pleased to receive your kind comments and will be sure to pass these onto our colleagues at the Out of Hours Team.


I'm sure they will be delighted to receive such positive feedback and that you felt they were able to ease your fears.


I wish you all the best for the future.

Thanks again,

Laura

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