"We were seen by a nurse within five minutes"

About: St Helier Hospital / Accident and emergency

(as a relative),

I thought it only fair, having shared bad experiences, to tell you about a good one (Let's see if this one gets read!!)

My husband banged his head yesterday resulting in a fit and blurred vision. Ordinarily I wouldn't bother too much but he has epilepsy and a brain tumour so I thought it best to get him checked out.

We were seen by a nurse within five minutes and then by a doctor withing ten minutes of that.

He was given the all clear and we were out within the hour. Not bad when we could easily have been left to wait for hours and hours before being given the all clear,

The only very minor niggle I have is that we gave a full medical history to the nurse including a list of numerous medications and then ten minutes later had to do the same again for the doctor - is this really necessary when it's all written down?

Apart from that - not bad!

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Response from Epsom and St Helier University Hospitals NHS Trust

Thank you for taking the time to give us your feedback and we're pleased to say that we read all comments.

We're glad your husband's injury wasn't serious and we'll pass your kind comments on to the team, including - importantly - the 'niggle' about having to give the full medical history twice. As you'd expect, there are procedures in place for staff to check and double-check some elements of a patient's medical history, but you shouldn't need to repeat the full history in such a short space of time.

Thanks again for your feedback.