"Lack of good administration"

I needed a blood test two weeks prior to my bone density injection therefore four weeks before the injection due date I phoned to request a blood test form. The receptionist informed me that she would send a request to my GP. A week later it hadn't arrived so I phoned the surgery again and the receptionist said she would put a form in the post. It arrived four days later and by that time I couldn't get an appointment at Havant Blood Clinic in time for the injection.

I decided then to go to the walk in Blood Clinic at QA but then sprained my wrist so I couldn't drive and had to travel by bus.

If the form had arrived after the first phone call I would have obtained an appointment at Havant Blood Clinic and walked there.

Sadly the surgery's administration skills are lacking