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Appointment cancelled

Story from nhs.uk

"Appointment cancelled"

About: Norwich Community Hospital

My appointment is cancelled with just two weeks notice with the reason given being staff shortages. I now have to wait until November for the next available appointment. Just not good enough when you are in pain. No compassion from the staff on the phone.

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Responses

Response from Norwich Community Hospital 5 years ago
Norwich Community Hospital

Submitted on 01/08/2018 at 10:06
Published on nhs.uk at 12:06

Hello

So sorry to learn of your appointment cancellation, I can appreciate how frustrating this is when you are in pain and it is not acceptable with the attitude that you received by the staff on the phone. It would be really helpful if you could get in touch with us directly so that we can understand your specific situation and in being able to improve this for other patients in the future. You can contact us in the Patient Advice and Liaison Service (PALS ) on 0800 088 4449 pals@nchc.nhs.uk

thank you

Christine Little, Patient Experience Lead, Norfolk Community Health and Care NHS Trust

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