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"Disgusting surgery full of attitude & dis respect"

About: New Bank Health

I wish I could go back to my old GP where I was cared for with time & consideration.

The opposite of New Bank However since moving, the rules state unfortunately I must be under New bank as they cover my postcode.

Should you dare to disagree snappy, rude receptionist tell you they will not be spoken to like that & hang up on you.

The doctors are simply prescription writers & you are the researcher.

I have been prescribed quite harmful medications, when I simply just needed to reduce intake of others. i.e. asthma inhalers, when I just had a tight chest form taking too much of something else.

If you do not demand to see a specialist, you will not get to the bottom of your cause.

They give you more dangerous medications over the phone without properly researching. Telling you to be careful??? When you question this, you get the rushed explanation I must go, that's all it says.

However when you really are in pain & in need of some simple Medication & help over the phone. They refuse to gather notes & factual information, & would rather waste an appointment on prescribing ibuprofen.

GPs hang up on you.

Office management don't call you back & deal with complaints.

I don't say I have a GP anymore I have google, & a pharmacy.

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Responses

Response from New Bank Health 6 years ago
New Bank Health
Submitted on 21/12/2017 at 08:53
Published on nhs.uk on 30/07/2018 at 12:15


Thank you for taking the time to provide us with feedback.

We're extremely sorry to hear about your experience and that you're not happy with the services you've received so far.

Please could we ask you to contact our practice manager, Kath Johnson, to discuss your concerns so we can carry out a proper investigation for you?

Thanks.

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