"I need not have worried about my cystoscopy"

About: Good Hope Hospital / Urology

(as the patient),

This was in the Department of Urology Surgery at Good Hope Hospital, Sutton Coldfield. After so much press about bad experiences at hospitals I felt that I had to commend the hospital on this occasion.

It took only minutes to book in and I was then shown where to wait. I had only just picked up a magazine to read when I was called through. I had a five minute consultation to go through a few notes, undressed and a few minutes after that was ready for the proceedure.

I was constantly reassured that it would not be too uncomfortable and would be over before I knew it. They were right, it was all over and done with in a short space of time. All the staff were absolutely brilliant, the whole thing was a breeze and not at all worth the worrying beforehand.

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Response from Patient Engagement Office and Project Manager, Heart Of England NHS Foundation Trust

Thank you very much for taking the time to share your feedback with us. We will ensure the Urology Department are given your feedback and glad to hear your experience at our hospital was a postive one.

Catherine Williams

Patient Engagement Department

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful