This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"BCC Operation on nose at Treatment Centre"

About: University Hospitals of Derby and Burton NHS Foundation Trust

The operation was carried out on Friday 27th July 2018 in the afternoon. It involved removal of the Basal Cell Carcinoma from side of nose, taking cartilage from left ear and skin from right cheek to complete nose reconstruction. The attention to detail professionalism shown by nursing staff, anthesis doctor, and the lead consultant was exemplary. From the start every part of the process was explained in detail, I was put at ease even walking in the operating theatre the anaesthetist made me feel at ease by talking to me all the time. When I was awake in the recovery room the lead consultant spoke to me and explained all was satisfactory. The overnight nursing and support staff made sure I had good food liquids and a quiet area to sleep overnight. I was discharged today Saturday 28th with boxes of pain relief and antibiotics they even arranged a taxi to take me home that I was happy to pay for. Overall my experience of first ever operation is one of excellent professional care with attention to detail.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Burton Hospitals NHS Foundation Trust 5 years ago
Burton Hospitals NHS Foundation Trust
Submitted on 31/07/2018 at 12:10
Published on nhs.uk at 14:06


Dear Mr Brown

Thank you so much for taking the time to post your feedback regarding the care and treatment at Queen’s Hospital, Burton. We are so pleased to read that you felt welcomed and cared for during your stay. Please be assured we will share your feedback with senior managers, who will in turn share with the staff involved with your care and treatment.

Patient feedback is extremely important to us and we really appreciate your feedback.

Kind regards

PALS Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k