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2 year old with broken leg

Story from nhs.uk

"2 year old with broken leg"

About: Royal Blackburn Hospital / Accident and emergency

We are not long Home from an 8am trip to A&E with my nearly 2 year old and I can honestly not speak highly enough of the care and attention that we received. From the front desk, to the triage nurse, Doctor, x-ray and nurse who put the plaster on him each one of them dealt with a very upset baby and worried older brother with a tenderness and smile on their faces that put us all at ease. We had minimal waiting time and each step was processed as quickly as possible.

All and all a worrying and upset time was turned into a very positive experience, which was topped off by the two lovely paramedics outside who left my boys sit in the ambulance and turn on the blue lights. Keep up your amazing work

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Responses

Response from Royal Blackburn Hospital 5 years ago
Royal Blackburn Hospital

Submitted on 30/07/2018 at 11:52
Published on nhs.uk at 12:15

Thank you for taking the time to tell us about your recent visit to the Emergency Department at Royal Blackburn Teaching Hospital with your 2 year old who sustained a broken leg.

It is lovely to receive such positive feedback regarding the care and service you received during your visit and we are delighted to pass this on to the staff who will very much appreciate your comments as they always strive to deliver safe, personal & effective care.

If you would like to provide us with further information about your experience then we would really value this so that we can try to make it like this for every patient visiting our hospitals and using our services.

You can either contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk.

Thank you again for commenting and best wishes.

Sarah Ridehalgh

Patient Experience Facilitator

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