"Appointments and changes"

I have looked through the reviews and see they have got worse recently which is and confirmes my experience Very Sadly. I have been with the Surgery for over 20 years with Very few poor GP experiences which is Amazing. You have a remarkable ability at choosing Very compassionate and sincere GP’s. As someone wrote, you can always get negative experiences but this is throughout life.

My difficulties are to do with the beaurocracy. I have had a succession of difficulties and mishaps to the extent I have looked for an alternative. I hate that the reviews have got worse because in your defence I do sense you are trying really really hard. I work in the NHS and I know how we are forced to record on systems that take forever, don’t work, don’t reflect what we do and all because the employing organisation/government require it for ‘their’ audit trail, unsurprisingly patient or in mine, client experience/satisfaction isn’t their priority. The system only records what ‘it’ defines as relevant. This is the reality and this is the stress and sadness we in the NHS have to work with & not the GP or receptionist’s fault. This is Not the NHS as it used to be. Change can be good, but Very stressful too & may not be entirely in the control of the Surgery. Yet, I Never ever feel a number or commodity at this Practice when i’m In the room with the GP. I am listened to properly. I am looked at without one or 2 eyes on the computer. I am given the time needed. So I never ever mind waiting. I would rather it was this way. It would be nice to know if it could be over say 30 mins but this isn’t always possible. I do hear the stress in the GP’s voice on the phone sometimes, and I see it. Not surprisingly. I can only imagine how difficult it is for them. We need to be compassionate towards them.

Despite my recent difficulties I say Thankyou. A Big Thankyou for trying your absolute hardest to do the Best you can. And the reception staff who at times aren’t the best. One even put the phone down on me! But let’s be honest here, I have got really frustrated and they have to shield our frustrations &!on a lot less pay - which yes, does matter. But my frustrations are with the system and Not, most importantly the GP’s or the reception staff (most of them).

Perhaps the demands from on high demand changes and you lack the staff and resources to make it function and work better. The GP call back is a great idea but equally a stress when you’re at work - inconvenient/awkward, always on guard & for some impossible. But when I want to see a GP I CAN and the doctors are as accommodating as possible with the appointment. I have had so many problems historically with the online system i’m somewhat allergic. Thankyou for striving to do your Best for us. Please please reduce Dr Brewer’s voice message, tooooooooo long & therefore soooooo annoying!!! Thankyou again for all your hard work and dedication.where it matters