About: Croydon University Hospital Croydon University Hospital Thornton Heath CR7 7YE
Posted by Tourayjax
What I liked
I was taken to the A&E Department by ambulance, and should have been treated as a priority after a nasty fall down some concrete stairs and needing stitches, I ended up waiting for over 4 hours to finally get the stitches that took just 10 minutes to do, I found it astounding that I had to be seen by 3 people before this was done, all asking me the same questions that I had answered already!! I found the nursing staff completely rude and unapproachable, although the doctor was ok, I also found that while I was with the doctor they were having banter with other members of staff which I found completely unprofessional. I work for the NHS and where i work is much more professional and that sort of work attitude would not be tolerated and I did not appreciate having to sit there from 6pm to 10pm constantly being called in and out, covered in blood, obviously in a lot of shock and having to sit amongst drunks and rough people in the waiting room, definitely not impressed at all and hopefully my only experience of Croydon hospital.
What could be improved
Genearl attitude of staff along with some consideration given to someone who is quite clearly in shock and covered in blood having to sit there for 4 hours.
I thought the NHS was supposed to be the "caring" profession but this experience has left me doubting that fact.