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Care received at Endoscopy Unit

Posted By AileenW

"Care received at Endoscopy Unit"

About: Victoria Hospital / Endoscopy

(as a service user),

I was in for a procedure on Sunday which I was very nervous about. I have to say all the staff in the ward including the surgeon could not have been nicer. Time was taken to explain everything to me and put me at ease before taking me in for the procedure. I would also like to say that the nurse fitting the canula was outstanding, I do tend to have 'difficult' veins at the best of times, and really could not believe how quickly and painlessly this was done. The after care was also exceptional and the whole experience really was turned in to a very pleasant one (other than the actual procedure of course! ). I honestly cannot thank them all enough.  

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Responses

Response from Sandra Connelly, Senior Charge Nurse, Day Intervention Unit, NHs Fife 5 years ago
Sandra Connelly
Senior Charge Nurse, Day Intervention Unit,
NHs Fife

Submitted on 30/07/2018 at 08:34
Published on Care Opinion at 08:54

picture of Sandra Connelly

Dear AileenW

What a lovely start to the week to read your comments on Care Opinion following your Endoscopy procedure at the Victoria Hospital.

It is so nice to hear that the explanations you received from the staff helped put you at ease and made the experience more pleasurable for you. I will be sure to pass your comments onto the staff.

I hope that this reply finds you well and thanks again for your comments.

Regards

Sandra

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