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Leaving the area, got to change health practice...

Story from nhs.uk

"Leaving the area, got to change health practice..."

About: Todmorden Group Practice

Great facility and was initially impressed, but making contact by telephone is a complete

farce and the reception staff all seem to be graduates of the Atilla the Hun charm school.

Abrupt, rude and totally unsympathetic to a persons needs.

Changing to another practice, probably not in such a grand building but hopefully where the phone will be answered, we will be afforded some courtesy and get an appointment in a realistic space of time.

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Responses

Response from Todmorden Group Practice 5 years ago
Todmorden Group Practice

Submitted on 26/07/2018 at 13:48
Published on nhs.uk at 14:06

Thank you for taking the time to share your comments regarding the practice. We are sorry that you do not feel we have provided the level of patient care and service which you expect. We aim at all times to provide the highest standards of care.

We would be most grateful if you could contact the practice to share your concerns so that we can see if we are able to address your issues.

We pride ourselves on the standard of care we provide and the feedback we receive from patients regarding the practice is important to us so that we can continue to learn from our patients experience.

Thank you again for taking the time to share your comments.

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