"SORT OUT YOUR TELEPHONE SYSTEM!"

Have been trying to phone FPH to find out if I can visit my cousin (who's had a stroke) during my lunch break as I work round the corner and cannot make the standard visiting hours. The automated voice asks me to say which ward or extension I require. I said, very clearly, "Operator" but was informed I was being put through to someone specific so I hung up and tried again. I then said "G3" but I could not be understood apparently, so tried "Ward G3" but same again. I was then informed I would be put through to the operator. It just rang and rang and no answer. VERY FRUSTRATING INDEED! I am now going to turn up there not knowing if I will be allowed to see her. I will not be best pleased if I am refused.