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Unprofessional

Story from nhs.uk

"Unprofessional"

About: Mexborough Health Centre

This surgery is so unprofessional I have had so many issues.

Firstly they managed to give a prescription in my name and address to someone else then the nhs tryed to charge me £50 for not paying for the prescription. Which is data protection issues.

Secondly can never get a appointment as well as receptionists being rude missinformed and unhelpful.

Thirdly I booked a appointment with a nurse who I was told would be able to deal with what I needed for me then to be told after been sat in the surgery waiting that the nurse can’t see me and I will have to book another appointment but they haven’t got any appointments so waisting my time.

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Responses

Response from Mexborough Health Centre 5 years ago
Mexborough Health Centre

Submitted on 24/10/2018 at 14:21
Published on nhs.uk at 15:06

Dear Patient,

Thank you for your feedback.

Firstly we would like to apologize for the inconvenience and disappointment that you may have experienced from your visit to our surgery. We strive to provide the best service to all our patients.

We assure you that your complaint and feedback will give us the opportunity to remedy any problem that may exist and help to improve our service further. As these issues are specific to you we would appreciate if you could contact the Practice Manager on 01709590590 to discuss the matter further.

Mexborough Health Centre.

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