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Poor administration

Story from nhs.uk

"Poor administration"

About: The Great Western Hospital / Clinical haematology

had A letter stating incorrectly that I had not attended. They’d not realised it was a telephone appointment that had gone ahead as scheduled.

Apparently the appointment ‘outcome’ was keyed incorrectly as someone hadn’t read the form properly.

How many other inaccurate appoint outcomes are completed.

Please check details properly as they could be a matter of life or death.

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Responses

Response from The Great Western Hospital 5 years ago
The Great Western Hospital

Submitted on 25/07/2018 at 12:10
Published on nhs.uk at 14:06

Thank you for taking the time to tell us about your experience with the Haematology department. We are sorry to hear we did not meet your expectations and that an administrative error has caused you undue distress. We take concerns seriously and are keen to investigate and take action as appropriate. In order for us to do this, please contact our Patient Advice and Liaison Service by emailing gwh.pals@nhs.net or calling 01793 604031 with full details of your concern.

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