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"Fantastic Care"

About: Salford Royal / Accident and emergency

I was taken in to A and E with chest pains, unlike I had experienced before. I was with an ambulance crew and there was a little wait. Then I was triaged, basic details taken and then wheeled through to a room. My obs were done and blood taken very efficiently and quickly. I was also given a chest Xray. Just before discharge I was given a stomach palpation by a senior practician. The upshot was I probably had some gastric reflux.

I was treated kindly, as was my husband who needs to sit down rather than stand for long.

When I asked for water I was actually given some tea, and my husband which I really appreciated.

As each test was done, I was told the results and otherwise we were left in peace. There seemed no stress or rush although we were told they were quite busy - it was all purposeful.

I appreciated the manner of each person who entered the room, and felt very well cared for - Thank you NHS staff!!!

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Responses

Response from Salford Royal 5 years ago
Salford Royal
Submitted on 03/08/2018 at 14:37
Published on nhs.uk at 15:06


Dear Anonymous

Thank you so much for taking the time to tell us about the good service that you're receiving from our team to help with your condition. You are indeed right, a pleasant manner, and being put at your ease is what the caring profession and our NHS is all about.

We would be happy to share this with the team, if you could contact our PALS service, we can ensure that your comments reach all who were involved in your care. The PALS team can be contacted on 0161 206 2003 or via email to pals@srft.nhs.uk between the hours of 08:30 and 16:30, Monday to Friday.

Thank you again, and we hope you are recovering well.

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