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"I was recently admitted to hospital with problems..."

About: Doncaster Royal Infirmary

What I liked

I was recently admitted to hospital with problems with my bowel.

Because i was pregnant i caused a few problems i was initially placed upon a surgical ward and after a few days moved over to the maternity unit.

The staff are very over worked on this unit but it didnt stop some of them having time for you and were always pleasant etc, its a shame i cannot say that about all of them!!!!! The mood on the unit changed dramatically depending which staff were on.

Some outstanding midwives on there, nothing was ever too much trouble and they always helped where they could.

What could be improved

This is the first time i had ever been on this particular maternity ward and i have to admit i found the attitudes of some staff on there to be quite concerning.

I was initially placed in a single room (not my choice may i add) and it appeared to me that it became one particular midwifes mission in life to move me into a 4 bedder. This didnt bother me to be honest i prefer the company. However this felt very personal as this particular member of staff would tell me i was moving, go off shift so i would ask other members of staff who knew nothing about it. She eventally managed it and i dont think she realised how much happier she made me.

i could name and shame the poorer members of staff however i feel here is not the place and a seperate complaint will be submitted to the hospital regarding the treatment i received from them.

i found some of the support staff (blue uniform) to be quite rude and they had some very clear opinions about everything and were not afraid to let you hear them. i witnessed them answer other patients call lights, turning them off but nothing happend as a result of this.

The health care on there were also the same, some were fantastic and some were very rude and quite unapproachable.

I would often ask for pain relief and not receive it despite being told they would be with me in a minute. i often was made to feel i was bothering them despite needing the pain relief and i know from speaking to other patients they were also made to feel like that.

Anything else?

What i did find quite alarming was the report from my scan i had on my bowel stated that that my appendix did not appear swollen.

This is quite alarming considering they removed this approx 21 weeks ago at that very hospital.

It took a member of the surgical team over a week to come over and discuss the results of the scan and it took me to threatening to complain to get this sorted.

The obstetrics team and the surgical team did not gel particularly well and i fell they approached things from a very different angle which is understandable but not helpful when you are the patient and not knowing what is happening.

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Response from Doncaster Royal Infirmary

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