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Surgery Cancelled

Story from nhs.uk

"Surgery Cancelled"

About: Leicester Royal Infirmary / Ear, Nose and Throat

After waiting months for an appointment to come through for an operation date, I was given an appointment for August 2nd. However, I have had a call this morning advising me that my operation has been cancelled as the consultant needs to be elsewhere. I am really disappointed with the service received as I had to book time off and arrange transport for an operation that has now been cancelled. Next available date was 7 weeks away and will impact my work massively, as I will need to try and cancel my leave and rebook this. My tonsils are causing me many issues and I feel as though I am now going to be struggling for another 2 months before getting anything sorted. Very disappointing service.

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Responses

Response from Leicester Royal Infirmary 5 years ago
Leicester Royal Infirmary

Submitted on 24/07/2018 at 09:12
Published on nhs.uk at 10:05

Dear reviewer,

Many thanks for taking the time to leave your feedback. We are sorry to hear that your surgery date has unfortunately been cancelled - these decisions are not made lightly. We will pass your comments onto the Ear, Nose and Throat management team and in order for them to look into this for you; we will require some further information.

Please could you email communications@uhl-tr.nhs.uk with your full name, date of birth, NHS number, address, contact information and an outline of your review. We will then be able to pass this onto the ENT team.

Once again, we apologise for any additional stress this may have caused.

Kind regards,

Communications team,

Leicester's Hospitals

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