This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"End of Life Care"

In the spring of this year, my elderly mother was transferred to Swaffham Community Hospital from The Queen Elizabeth Hospital in King’s Lynn. She had had a urinary infection and had “gone off her feet”. She was initially admitted to Swaffham for physiotherapy and rehabilitation to try and get her walking again. It soon became apparent that this was not going to happen because of her poor physical condition. The consultant then asked to see us and told us that, in his opinion, she was in the final few weeks of her life and would now be given a palliative care bed.

Over the following weeks, until her death she received excellent care and great kindness, not only from the nurses, but from every other member of the team who came into contact with her. Shortly before she died, I spoke to the ward sister and told her that we felt that my mother had not just been looked after, but had been cared for, for which we were very grateful. As she neared death and subsequently died,, we were shown great empathy and consideration by the staff, for which we were very grateful. I would have no hesitation in recommending

Swaffham Hospital.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Swaffham Community Hospital 5 years ago
Swaffham Community Hospital
Submitted on 24/07/2018 at 10:37
Published on nhs.uk at 11:06


Thank you so much for your lovely message and for giving Swaffham Community Hospital 5 stars and in recommending it. Please accept our condolences for the loss of your mother. We are always reassured and pleased to know that when good care is given at this difficult time by the whole team, it is the very essence of what care should be and feel like.

From your comments, the communication, care and empathy for your mother was as we all would wish for and for you as a family thereafter as well. We will ensure to let the team at Swaffham Community Hospital know and that we highlight with our senior colleagues in the Trust.

Many thanks

Christine Little

Patient Experience Lead

Norfolk Community Health and Care NHS Trust

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k