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"Acute Stone Clinic - Excellent Care"

About: Whipps Cross University Hospital / Urology

The care and service that the acute stone clinic provided was second to none.

I was due to attend for a CT scan followed by a clinical review to receive my results. I received a phone call to advise me that the time of my CT scan had changed and was advised to attend later.

Following my CT scan and returning to the ambulatory clinic I was told the clinic was now closed. I explained that I needed to know the results as I was flying the next day. To my surprise they didn't send me away with an excuse but tried to contact the doctor that saw me two weeks previously.

I was asked to wait and then the member of staff arrived, reviewed me and informed me of my results.

Experiences like today makes very proud of our NHS

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Responses

Response from Whipps Cross University Hospital 5 years ago
Whipps Cross University Hospital
Submitted on 24/07/2018 at 17:11
Published on nhs.uk at 18:06


Thank you for taking time to contact us with positive comments. We are pleased that you were happy with the care provided. Our staff take pride in providing compassionate care . We would like to share this feedback with the team involved in your care and when you get a moment if you could please email our PALS team

WXpals@bartshealth.nhs.uk with your details so we can identify the team that took care of you.

Once again thank you

Kind regards

Faith

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