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Care Opinion

Staff unprofessional

Story from nhs.uk

"Staff unprofessional"

About: Market Hill 8 to 8 Centre

You call at the reception at 8am after waiting on the queue number 3 after long waiting either they will said we are fully booked or emergency only, when you try to tell your problem sorry we can’t arrange you anything

If you look sign at the counter saying we are taking new patient for registered? Why when you can’t give a patient an appointment

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Responses

Response from Market Hill 8 to 8 Centre 5 years ago
Market Hill 8 to 8 Centre

Submitted on 19/07/2018 at 11:25
Published on nhs.uk at 12:06

Thank you for your comment. Having recently reviewed our appointment demand we have recruited additional clinical staff and changed our appointment process to ensure we have appropriate capacity. If in the unlikely event, you are not able to make a same day appointment, we have additional processes in place to ensure that no patient is turned away if they do require medical attention; all emergency queries are reviewed by the duty GP on a continuous basis. I am sorry you have had a bad experience with the practice, if you would like to discuss this further, please call me on 01724 292000. Many thanks, Operations Supervisor

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