"Professional and courteous reception review"

The support and advice I was given by the receptionist was very helpful, when I was enquiringly about my father in law, who had been admitted to hospital with pneumonia.

I expected a strict confidentiality limit when I tried to explain that he was a cater, and we had concerns about my mother in law, who has dementia.

The advice given did not disclose confidentiality, but was helpful to prioritise and plan support.

This was really appreciated and valued