"Clearer communication"

For my first appointment for podiatry treatment at the Bridgwater hospital I arrived exactly on time, selected one of the two reception desks and waited to be seen. There were a few people in the queue, someone ahead of me, it transpired, was not only at the wrong hospital it was the wrong date for their appointment. It took a while for the receptionist to deal with this confused person. When it came to my turn she told me I was at the wrong desk.

I duly went to the other desk, gave the receptionist my details and was told to take a seat. An hour or so later a nurse called me, I was told that because I was more than 10 minutes late for my appointment I had been marked as a 'non attendee' and effectively discharged. I explained what had happened  on my arrival, I had in fact arrived on time.

However, she  insisted she would be able to see to my feet that day.  Almost by chance I received a call from the podiatry service today for a new appointment. However, I do wonder if it could be made clearer which reception desk is for which service, for first time attendees like myself this would be useful. Also, no attempt was made to check if I had arrived and was in fact waiting (in the wrong queue), if my name had been called out for example I might not have been discharged so hastily.