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Crumpsall North Manchester ENT

Posted By DizzyLizzy

"Crumpsall North Manchester ENT"

About: North Manchester General Hospital / Ear, Nose and Throat

(as the patient),

Went for a consultant appointment who was running 1.5 hours behind. I waited 2 hours to be seen. When I eventually was seen, it wasn't withwho I expected but a registrar who took 2 "emergency" phone calls during my consult. Then a nurse walked in speaking quietly to the doctor's assistant. The two of them discussed meeting with other doctors and patients as if I was not in the room. I felt non valued as a patient, that my concerns were regarded as inconsequential and that he did not really have time for me. He prescribed steroids for 6 months but implied my dizziness was a symptom I was making up - as i was able to walk straight on a line!  I felt the care was rushed and his prescribing steroids for 6 months a bit OTT. 

By the time I left there was virtually no one around and I struggled to get out of the hospital - the signage was shocking. I had also struggled to find where I was going on arrival at the hospital and it took me a while to find a wall map: two people I asked had no idea where the section I was looking for, was. 

Overall a VERY BAD experience.  

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Responses

Response from North Manchester General Hospital 5 years ago
North Manchester General Hospital

Submitted on 19/07/2018 at 13:37
Published on nhs.uk at 14:06

Thank you for taking the time to share your comments.

Thank you for your feedback; I was sorry to learn of your unsatisfactory experience within our A&E department.

I hope I can assure you that the Trust strives to provide patients with excellent care and experience, so I am sorry that we had not achieved it for you on this occasion.

Should you remain dissatisfied and wish to discuss your experience further, please contact the Patient Advice and Liaison Service (PALS) at your earliest opportunity on telephone 0161 604 5897, or email pals@pat.nhs.uk quoting that you have been advised to do so via NHS Choices, and they will do their best to address your concerns.

Regards,

Head of Patient Experience

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