"Awful Service"

First of all making an appointment is near to impossible after sitting on hold forever and then when you finally do get an appointment the doctors don't seem to listen to what you even say to them!! When I did get a prescription I took it to the pharmacy to find it has been discontinued (no fault of the pharmacy) so went back to the doctors to get an alternative medicine. Instead they sent me to another pharmacy, who also didn't have it, so back again I go. This time they got me an alternative prescription so back to the pharmacy again. I've tried eye drops before which don't work for me so I asked the pharmacist to check the ingredient of the prescription before I paid £8.80 for something that a. Can be bought over the counter and b. I know doesn't work for me. Turns out it was the exact same ingredient so of course I'm not going to buy them again, and ask if there's any I can buy over the counter with a different active ingredient. There wasn't so I went back to the doctors to explain that I've used them like I said previous and all the receptionist had to say was to try them again and come back if they don't work. She didn't even try to get to the doctor to suggest something else. At this point I left the surgery because I was fuming. Not sure how she expects me to make another appointment because there's never any so I'm considering just going to the walk in doctor from now on. Please note I have no issue with the pharmacy, just the surgery.