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"What a waste of time and NHS Resources"

About: St Georges at Queen Mary's Hospital (London)

I arrived at the walk in centre with my 10 year old son who had sustained an injury in the park by falling off of a swing. I have visited the centre many time before and had positive experiences yet when I arrived a few Sunday’s ago it was SHUT! I was advised that the staff had been moved to St George’s accident and emergency as they had staffing issues and the nurses would be more use there! When I questioned where I should now take my son (who was in agony) I was told (guess) ST GEORGES!

So I’m blocking an emergency unit with a minor injury that could be treated in a MINOR INJURIES UNIT - how does this even make sense?

After seeing all of the TV ad campaignes on when people should go to hospital it seems EXTRAORDINARY that they are closing the doors to the people they are there to help!

I would like to add that the staff there are lovely but it’s obvious they have more than enough on their plates especially as there is only one person sitting on the front desk and sometimes a queue out of the door!

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Responses

Response from St Georges at Queen Mary's Hospital 5 years ago
St Georges at Queen Mary's Hospital
Submitted on 15/10/2018 at 14:34
Published on nhs.uk at 15:06


Dear Sir/Madam,

We are sorry to not have met your expectations during your visit to the Minor Injuries Unit at Queen Mary’s Hospital. We aim to provide a high standard of care and appreciate all feedback from our patients/families to assist the Trust in improving future services.

Should you wish to discuss your concerns further please ring the Trust's Patient Advice and Liaison Service on 0208 725 0776.

Kind Regards

Elaine Bucknor

Patient Advice and Liaison Service Manager

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