"Lack of communication and consistency"

My dad has been in Heartlands for 4 days now. Was told he needed a MRI scan on the second day and possibly surgery following those results as the condition is serious. Starved him all day and he waited all day to be told at 5pm he wouldn't be scanned. Told him yesterday that he didn't need an MRI scan and that they'd "pencil him in" today for surgery. Waited to be told all morning if he would be operated on only to be told at 1pm , no he DID need an MRI scan after all. Naturally he now has to wait until tomorrow for the scan and was then informed that even if they scan him they might not be able to operate. All this time he is being told how serious his condition is yet they are not acting with any sort of haste. Oh and despite this being so serious, he's been told that if they cant operate tomorrow then they'll send him home and call him back in as a scheduled appointment. Other people with the same condition have been in and operated on and sent home in the space of the 4 days they've kept him hanging around for.

Total waste of space, my parents and the rest of the family are stressed and at their wits end - I reckon they just can't be bothered to do anything as it's the weekend and my dad is nice enough to be fobbed off all the time.