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Care Opinion

2 hour wait for early morning appointment

Story from nhs.uk

"2 hour wait for early morning appointment"

About: Stepping Hill Hospital / Trauma and orthopaedics

I have always thought of the hospital as an efficient well run place. However, this morning I had an appointment for 9am and wasn’t seen until 11.15. No excuses, the consultants were all available.... loads of banter between staff. I ask twice how long I would be, twice I was told I was next. This was at 9.30 and 11am.....

really appalling as I was advised twice that they were literally viewing my notes.

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Responses

Response from Emma Rogers, Matron for Patient Experience, Stockport NHS Foundation Trust 5 years ago
Emma Rogers
Matron for Patient Experience,
Stockport NHS Foundation Trust

Submitted on 22/07/2018 at 12:52
Published on Care Opinion on 23/07/2018 at 10:17

picture of Emma Rogers

I would like to thank you for taking the time to leave your feedback however can I apologise on behalf of the organisation for the poor experience that you received.

In order for me to look into this further I would be very grateful if you could provide me some more information, and also if you would like to discuss this further please contact me on 0161 419 5203 alternatively via email emma.rogers@stockport.nhs.uk.

Kind regards

Emma

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