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Appointments 2!

Story from nhs.uk

"Appointments 2!"

About: The Great Western Hospital

25 minutes being held in a phone queue to get an appointment after several previous failed attempts. The ‘agent’ took my details then told me to phone back next Wednesday for the appointment because my details have now to be processed!!!

So 3 weeks for a doctors appointment to be referred, several days to even get on the phone system to get an appointment now another week to sit in another phone queue for an actual appointment. I live in hope??

Thankfully I very rarely use the doctors/hospital this ‘system’ is a shock to me and must be so hurtful/frustrating for more vulnerable people. In 70 years communications have improved expedentially but GWH’s system is in the dark ages.

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Responses

Response from The Great Western Hospital 5 years ago
The Great Western Hospital

Submitted on 13/07/2018 at 13:27
Published on nhs.uk at 14:06

Thank you for taking the time to tell us about your experience. We are very sorry to hear we did not meet your expectations. We appreciate it must be frustrating to be held on the line in a queue for some time and apologise for any inconvenience caused. We take concerns seriously and are keen to investigate and take action as appropriate. In order for us to do this, please contact our Patient Advice and Liaison Service by emailing gwh.pals@nhs.net or calling 01793 604031 with full details of your concern, including the specific department(s) you were contacting.

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