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not grfeat

Story from nhs.uk

"not grfeat"

About: Pilgrim Hospital

What could be improved

I was fed and watered well, but the Time taken to see doctor inCDU was too long.. I waited 24 hours !!!

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Responses

Response from Jennie Negus, Head of Patient Experience, United Lincolnshire Hospitals NHS Trust 13 years ago
Jennie Negus
Head of Patient Experience,
United Lincolnshire Hospitals NHS Trust

Submitted on 21/06/2012 at 21:49
Published on Care Opinion on 22/06/2012 at 11:16

picture of Jennie Negus

You are right that waiting 24 hours to be seen by a doctor is too long! I suspect that a junior doctor initially saw you and that you may have been waiting for a specialist or a specific consultant as we do have CDU doctors available 24 hours a day; but without more detail it is difficult to know what happened and I can only apologise.

We have over recent months undertaken a great deal of work at Pilgrim hospital around the flow of patients through CDU from A&E and into the wards and we are seeing less waits and much more presence of senior doctors. I am sorry that this wasn’t the experience for you. Your feedback is important to us and I would like to thank you for taking the time to do so; I am sorry that we have only just responded to it having recently put processes into place to do so. Thank you again.

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