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"Excellent Service"

About: Golden Jubilee National Hospital

(as the patient),

I had a quadruple heart bypass at the Golden Jubilee  Hospital.

I was extremely impressed with the seamless service from the operation through to intensive care, high dependency and onto the ward. I felt totally in control of my recovery throughout this journey. My excellent surgeon Mr Pathi and his team did a great job and the specialist nursing team worked efficiently with care and compassion. 

The rehab programme started on day 2 with the physio setting goals with me and encouraging me to work towards my discharge. I found this very empowering and helped me to focus on having a positive attitude and cope with this traumatic event.

On the ward, 3 East, each member of staff provided first class care and attention and again the focus was on being as independent as possible. 

I was ready for discharge 5 days after my operation and will always be in debt to Mr Pathi, his surgical team and all the excellent nursing and support staff. 

This hospital prepares the patient well before surgery by providing loads of information and a goal setting booklet and their self management approach makes all the difference!!

I award the Golden Jubilee 5 stars and my sincere thanks.

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Responses

Response from Paula McPhail, Feedback and Legal Co-ordinator, Clinical Governance, NHS Golden Jubilee 5 years ago
Paula McPhail
Feedback and Legal Co-ordinator, Clinical Governance,
NHS Golden Jubilee
Submitted on 18/07/2018 at 12:26
Published on Care Opinion at 14:05


Dear castorhz35,

Thank you very much for your lovely compliments in relation to your care with us. The team strive to provide the highest quality of care for all patients at the hospital and they will be delighted to read your lovely words. Please be assured I will pass this onto Mr Pathi, and teams detailed in your post.

I do hope you are recovering well from your surgery.

Regards

Paula

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