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Patient telephone survey

Story from nhs.uk

"Patient telephone survey"

About: University Hospitals of Morecambe Bay NHS Foundation Trust

My husband spent 3rd/4th 07/18 in ward 7 WGH. He was most grateful for the treatment and care he received there. The disappointment came with the automated tel. survey. "If you are John Mounsey, press 1" repeatedly. I am not John Mounsey, nor could I explain that he is a postoperative, non-weight bearing 87yr old, carefully crawling backwards down the stairs to reach the tel. which takes 7min.

He would like to have shown his appreciation by giving high grades in your survey if he could have found a way to do it.

Chris Mounsey.

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Responses

Response from University Hospitals of Morecambe Bay NHS Foundation Trust 5 years ago
University Hospitals of Morecambe Bay NHS Foundation Trust

Submitted on 15/08/2018 at 15:52
Published on nhs.uk at 19:06

Hi Chris, thank you for taking the time to leave us a review. We are really sorry that your experience at our hospital wasn’t what you would expect and are very keen to learn more. I have passed your comments onto the Patient Relations team for them to investigate, but we would appreciate it if you could contact the team on 01539 716621 to allow us to respond to you directly. Thanks again and hope to hear from you soon.

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